Contact & Client Support
If you have a question about your intake form, document submission, or an update to your taxes — we’re here to assist you with clarity, professionalism, and care.
The Edwards Tax Prep Client App
This app was created to simplify your filing journey. Instead of chasing links, searching emails, or sending documents through text messages, you’ll have everything you need in one organized place.
Inside the app, you’ll find:
- All tax intake forms — civilian, self-employed/business, and military.
- Secure document upload — submit W-2s, paystubs, IDs, and tax documents safely.
- Official IRS resources — transcripts, refund status, payment plans, IP PIN access, and more.
- Financial tools & learning resources — deductions, recordkeeping tips, credit guidance, and stability strategies.
- Mass push notifications — tax season updates, priority alerts, and important reminders.
The app isn’t required to work with Edwards Tax Prep, but most clients choose it because it speeds up the process, reduces mistakes, and makes your entire experience more organized and stress-free.
Access the Client AppContact Information
Phone: 864-577-6258
General Support: [email protected]
Information & Inquiries: [email protected]
Hours of Operation:
Monday–Friday: 9:00 AM – 6:00 PM EST
Saturday: By Appointment Only
Sunday: Closed
Important Support Guidelines
- No tax quotes via email or DMs. All quotes are generated after your intake form and document review.
- No document submissions through email. Use your assigned portal or intake link for security.
- Do not share photos of tax paperwork in text messages. This includes IDs, W-2s, paystubs, social, etc.
- Turnaround time for replies is 24–48 business hours.
- If your return has already been prepared and you choose not to file, a preparation fee applies.
Ready to Start Your Return?
Skip the back-and-forth — begin with a secure intake so we can assist you accurately from Day 1.
Start Filing Your TaxesEdwards Tax Prep
Tax Preparation • Audit Support • Financial Ecosystem Coaching
Hours of Operation
Mon–Fri: 9 AM – 6 PM
Sat: By Appointment
Sun: Closed
Phone: 864-577-6258
Email: [email protected]
Edwards Tax Prep Client App
For push notifications, updates, and secure access to resources.
© 2025 Edwards Tax Prep. All rights reserved.
F.A.Q.
Top 10 Frequently Asked Questions
How does virtual tax preparation work?
Virtual tax preparation is a convenient and secure way to handle your taxes. You’ll upload your documents through a secure portal, and we’ll communicate via phone, email, or Zoom. I’ll prepare your return and review it with you before filing. It’s efficient and stress-free!
Is my information safe when shared virtually?
Absolutely. I use encrypted software and secure file-sharing platforms to protect your sensitive data. Your privacy and security are my top priorities.
What documents do I need to upload?
• A government-issued ID
• Social Security cards for yourself and dependents
• Income forms like W-2s or 1099s
• Receipts or records for deductions
• Last year’s tax return, if available.
I’ll provide you with a detailed checklist to ensure you have everything ready.
Can we still have a face-to-face consultation?
Yes! We can schedule a Zoom meeting to go over your tax return, answer questions, and ensure you’re comfortable with every detail before filing
How do I upload my documents?
I’ll send you a secure link to my client portal where you can easily upload your tax documents. If you’re unsure about the process, I’m here to guide you step by step.
What if I don’t have all my documents yet?
That’s okay! Start by uploading the documents you have, and let me know what’s missing. We’ll work together to ensure your return is complete before filing.
How much do you charge for virtual tax preparation?
My fees depend on the complexity of your return. After a short consultation to assess your needs, I’ll provide a clear and upfront quote with no hidden fees.
What if I have questions after my taxes are filed?
I’m here to support you year-round. Whether you have follow-up questions or need assistance with a tax notice, I’ll be available to help even after your return is filed
Can I file virtually if I’m self-employed or own a business?
Absolutely! I specialize in virtual tax preparation for individuals, small business owners, and self-employed professionals. I’ll help you maximize your deductions and ensure compliance.
What if I need to amend my return later?
No problem! If an amendment is needed, I can help you file a corrected return quickly and accurately.